News & Updates
11 Customer Experience Mistakes That Drive Away Your Best Clients
By: Hans Lange Published on: 18/08/2025Your best customers didn't leave because of your prices. They didn't leave because a competitor had better features. They left because of a series of small, seemingly insignificant customer experience failures that accumulated over time until the relationship became more frustrating than valuable.
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7 Hidden Costs of Manual Customer Service That Are Killing Your Profit Margins
By: Hans Lange Published on: 15/08/2025Here's a sobering truth that most business owners discover too late: that friendly customer service team you're so proud of might be quietly draining your profits faster than a leaky bucket drains water.
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